{"id":4304,"date":"2026-07-11T07:40:30","date_gmt":"2026-07-11T07:40:30","guid":{"rendered":"https:\/\/contedoro.com\/frequently-asked-questions-faq\/"},"modified":"2026-08-01T12:25:51","modified_gmt":"2026-08-01T12:25:51","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/contedoro.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4304\" class=\"elementor elementor-4304 elementor-3959\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef000e e-flex e-con-boxed e-con e-parent\" data-id=\"2ef000e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6d594 elementor-widget elementor-widget-heading\" data-id=\"ba6d594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61225bd e-flex e-con-boxed e-con e-parent\" data-id=\"61225bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bec377 elementor-widget elementor-widget-heading\" data-id=\"3bec377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products and Supply Chain<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53c375c e-flex e-con-boxed e-con e-parent\" data-id=\"53c375c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cae9754 elementor-widget elementor-widget-text-editor\" data-id=\"cae9754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Where do the olives used to produce your oils come from?<\/strong><\/p>\n<p>Yes. All our extra virgin olive oils are obtained exclusively from Italian olives, grown in <strong>Irpinia<\/strong>, in the hinterland of Campania, a territory that has always been dedicated to the production of high-quality extra virgin olive oils. Each batch is processed in our mill following a <a href=\"https:\/\/contedoro.com\/en\/our-oil\/\">controlled and traceable supply chain.<\/a>  <\/p>\n<p><strong>Which olive varieties do you use?<\/strong><\/p>\n<p>We produce oils obtained from various local cultivars, including <strong>Ravece<\/strong>, <strong>Ogliarola<\/strong>, <strong>Marinese<\/strong>, <strong>Leccino del Corno<\/strong>, <strong>Frantoio<\/strong>, and other selected varieties. Each oil presents unique aromatic characteristics, described in the relative product sheet. <\/p>\n<p><strong>What is the difference between a monocultivar and a multicultivar oil?<\/strong><\/p>\n<p><strong>Monocultivar<\/strong> oil is obtained from a single olive cultivar and enhances its typical characteristics. <strong>Multicultivar<\/strong> oil, on the other hand, is born from the careful selection and combination of several varieties to obtain a balanced, harmonious, and consistent aromatic profile. <\/p>\n<p>Our oils include:<\/p>\n<ul>\n<li><strong>Monocultivar:<\/strong> <strong><a href=\"https:\/\/contedoro.com\/en\/ravece\/\">Alf-Ravece<\/a><\/strong>, produced with 100% Ravece olives.<\/li>\n<li><strong>Multicultivar:<\/strong> <strong><a href=\"https:\/\/contedoro.com\/en\/organic\/\">Gi\u00f2-Bio<\/a><\/strong>, produced with Ogliarola, Marinese, and Leccino del Corno olives.<\/li>\n<li><strong>Multicultivar:<\/strong> <strong><a href=\"https:\/\/contedoro.com\/en\/blend\/\">Ang-Blend<\/a><\/strong>, produced with Leccino, Frantoio, and Olivella olives.<\/li>\n<li><strong>Multicultivar:<\/strong> <strong><a href=\"https:\/\/contedoro.com\/en\/pdo-campania\/\">Lui-IGP<\/a><\/strong>, produced with Marinese, Ogliarola, and Ravece olives.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>Are<\/strong><strong> your oils certified?<\/strong><\/p>\n<p>Yes. Our range includes <strong>IGP Campania<\/strong>, <strong>DOP Irpinia Colline dell&#8217;Ufita<\/strong>, and <strong>Organic<\/strong> certified oils, guaranteeing the origin, quality, and compliance with strict production regulations. <\/p>\n<p><strong>Is the oil I will receive from the latest harvest? What is its expiration date? <\/strong><\/p>\n<p>Yes. We exclusively ship extra virgin olive oil from the latest harvest to ensure maximum freshness and quality. The shelf life is approximately <strong>18 months from the bottling date<\/strong>; the expiration date is always indicated on the label of each package.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09326b2 e-flex e-con-boxed e-con e-parent\" data-id=\"09326b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab0840e elementor-widget elementor-widget-heading\" data-id=\"ab0840e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders and Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbd3967 e-flex e-con-boxed e-con e-parent\" data-id=\"cbd3967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efcd76a elementor-widget elementor-widget-text-editor\" data-id=\"efcd76a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>How can I place an order? Can I receive assistance before purchasing? <\/strong><\/p><p>You can purchase directly from our <strong>online shop<\/strong> in a simple and secure way. If you need <strong>advice<\/strong> or want assistance in choosing the <strong>oil best suited to your needs<\/strong>, you can also contact us via <strong>WhatsApp<\/strong>: <strong>Antonella<\/strong> will answer you directly and will be happy to help you and answer any questions you may have. <\/p><p><strong>What are the shipping costs?<\/strong><\/p><p><strong>Shipping costs<\/strong> are calculated automatically during <strong>checkout<\/strong>, based on the destination and the value of the order. Any <em>promotions with free shipping<\/em> will always be indicated on our site. <\/p><p><strong>Will I receive an order confirmation?<\/strong><\/p><p>Yes. After <strong>payment<\/strong>, you will receive an <strong>order confirmation email<\/strong> and, once shipped, the <strong>link to track the delivery<\/strong>. <\/p><p><strong>Are the prices indicated inclusive of VAT?<\/strong><\/p><p>Yes, <strong>all prices include VAT<\/strong>, unless otherwise indicated.<\/p><p><strong>Can I request an invoice?<\/strong><\/p><p>Yes, you can do so during <strong>checkout<\/strong> by entering your <strong>billing details<\/strong>.<\/p><p><strong>Can I modify or cancel an order?<\/strong><\/p><p>If the order has not yet been <strong>shipped<\/strong>, <a href=\"https:\/\/contedoro.com\/en\/contact\/\">contact us<\/a> <strong>as soon as possible<\/strong>. We will do our best to accommodate your request. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fe12fa e-flex e-con-boxed e-con e-parent\" data-id=\"0fe12fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abfe55 elementor-widget elementor-widget-heading\" data-id=\"1abfe55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and Packaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0e1880 e-flex e-con-boxed e-con e-parent\" data-id=\"a0e1880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b217bb2 elementor-widget elementor-widget-text-editor\" data-id=\"b217bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>How long does it take for my order to be shipped?<\/strong><\/p><p>Orders are generally <strong>processed on the same day of purchase<\/strong> and handed over to the <strong>courier the next business day<\/strong>. <strong>Delivery times<\/strong> may vary based on the destination. <\/p><p><strong>How are the products packaged?<\/strong><\/p><p>To ensure <strong>maximum safety during transport<\/strong>, products are first packed in their own box and subsequently placed in a <strong>second reinforced box<\/strong>. Between the two packages, we use <em>biodegradable corn starch protective peanuts<\/em>, which are completely <strong>eco-friendly<\/strong> and <em>water-soluble<\/em>, absorbing shocks and protecting <strong>bottles, cans, and Bag in Boxes<\/strong> until delivery. <\/p><p><strong>What happens if the package arrives damaged?<\/strong><\/p><p>If the package shows <strong>obvious damage<\/strong>, you can <strong>refuse the delivery<\/strong> or <strong>sign with reserve<\/strong> and contact us immediately, sending us some photographs of the package and the products. We will arrange a <strong>new shipment on the same day<\/strong>, while the collection of the damaged package will be organized <strong>at our expense<\/strong>, at no additional cost to you. <\/p><p><strong>Do you ship abroad?<\/strong><\/p><p>Yes. <strong>We ship worldwide<\/strong>, both to <strong>European Union countries<\/strong> and to <strong>non-EU countries<\/strong>. <strong>Shipping costs<\/strong> and <strong>delivery times<\/strong> are calculated automatically during <strong>checkout<\/strong> based on the order destination. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4bbbcb e-flex e-con-boxed e-con e-parent\" data-id=\"f4bbbcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-868e44e elementor-widget elementor-widget-heading\" data-id=\"868e44e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eacf0ed e-flex e-con-boxed e-con e-parent\" data-id=\"eacf0ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22bb2ef elementor-widget elementor-widget-text-editor\" data-id=\"22bb2ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Which payment methods do you accept?<\/strong><\/p><p>We accept <strong>credit and debit cards<\/strong>, <strong>PayPal<\/strong>, <strong>bank transfer<\/strong>, and other <strong>payment systems<\/strong> available during <strong>checkout<\/strong>.<\/p><p><strong>Can I pay in installments?<\/strong><\/p><p>Yes. For <strong>eligible orders<\/strong>, it is possible to choose <strong>installment payment<\/strong> through the services available during checkout, according to the conditions provided by the relative <em>financial operator<\/em>. <\/p><p><strong>Are payments secure?<\/strong><\/p><p><strong>Absolutely yes.<\/strong> All transactions take place through <strong>certified payment platforms<\/strong> protected with <strong>advanced encryption systems<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1acf44e e-flex e-con-boxed e-con e-parent\" data-id=\"1acf44e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00b1e65 elementor-widget elementor-widget-heading\" data-id=\"00b1e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abeba93 e-flex e-con-boxed e-con e-parent\" data-id=\"abeba93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e3da5f elementor-widget elementor-widget-text-editor\" data-id=\"8e3da5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Can I make a return?<\/strong><\/p><p>Yes. If you have changed your mind, you can exercise the <strong>right of withdrawal<\/strong> within the terms provided by <strong>current legislation<\/strong>, provided the product is <strong>intact<\/strong> and <em>unused<\/em>. <\/p><p><strong>How do I request a return?<\/strong><\/p><p>Simply contact our <strong><a href=\"https:\/\/contedoro.com\/en\/contact\/\">customer service<\/a><\/strong> indicating the <strong>order number<\/strong>. We will provide you with all the <strong>instructions for the return<\/strong>. <\/p><p><strong>When will I receive my refund?<\/strong><\/p><p>Once the <strong>returned product<\/strong> has been received and verified, the <strong>refund<\/strong> will be made using the <strong>same payment method<\/strong> used for the purchase, within the times provided by the <em>payment circuit<\/em>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5f53b6 e-flex e-con-boxed e-con e-parent\" data-id=\"a5f53b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3256b4a elementor-widget elementor-widget-heading\" data-id=\"3256b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Company<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d9334f e-flex e-con-boxed e-con e-parent\" data-id=\"1d9334f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb59071 elementor-widget elementor-widget-text-editor\" data-id=\"eb59071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>What does it mean for Contedoro to produce oil since 1927?<\/strong><\/p>\n<p>It means safeguarding <strong><a href=\"https:\/\/contedoro.com\/en\/about-us\/\">almost a century of experience<\/a><\/strong> in the production of <strong>extra virgin olive oil<\/strong>, passing down <strong>passion<\/strong>, <strong>quality<\/strong>, and <strong>respect for tradition<\/strong> from generation to generation, without giving up <em>innovation<\/em>.<\/p>\n<p><strong>Can I visit the oil mill?<\/strong><\/p>\n<p>Yes. We organize <strong>guided tours<\/strong> and <strong>mill experiences<\/strong> by reservation. We invite you to <strong>contact us<\/strong> to find out about availability and how to participate.  <\/p>\n<p><strong>How can I contact you?<\/strong><\/p>\n<p>You can contact us by phone or via <strong>WhatsApp<\/strong> at <strong>0825 824855<\/strong>, by <strong>email<\/strong>, or by filling out the <strong>form on the <a href=\"https:\/\/contedoro.com\/en\/contact\/\">Contact<\/a> page<\/strong>. We will be happy to respond to any request <strong>as soon as possible<\/strong>. <\/p>\n<p><strong>Why choose a Contedoro oil instead of a supermarket oil?<\/strong><\/p>\n<p>For <strong>almost a century<\/strong>, we have been selecting <strong>Italian olives<\/strong>, mainly from <strong>Irpinia<\/strong>, and we directly follow <strong>every stage of production<\/strong>, from <strong>milling<\/strong> to <strong>packaging<\/strong>. Our oils are obtained from the <strong>latest harvest<\/strong>, stored in <strong>optimal conditions<\/strong>, and certified according to <strong>strict quality standards<\/strong>, to offer an <em>authentic<\/em>, <strong>fresh<\/strong>, and <strong>excellent<\/strong> product. <\/p>\n<p><strong>Can I purchase your products as a gift idea?<\/strong><\/p>\n<p>Certainly. Our <strong>oils<\/strong> and our <strong>specialties<\/strong> are also available in <strong>elegant gift boxes<\/strong>, ideal for <strong>anniversaries, holidays, corporate events, and prestigious gifts<\/strong>. Contact us to receive a <strong>personalized proposal<\/strong>.  <\/p>\n<p><strong>How can I track my shipment?<\/strong><\/p>\n<p>As soon as your order is handed over to the <strong>courier<\/strong>, you will receive an <strong>email with the tracking link<\/strong>, which will allow you to follow the shipment <strong>in real time<\/strong> until delivery.<\/p>\n<p><strong>Why buy directly from the oil mill?<\/strong><\/p>\n<p>By purchasing directly from <strong>Contedoro<\/strong>, you have the certainty of receiving <strong>extra virgin olive oil from the latest harvest<\/strong>, stored in <strong>optimal conditions<\/strong> and shipped directly from <strong><a href=\"https:\/\/contedoro.com\/en\/our-oil\/\">our mill<\/a><\/strong>, without intermediaries. Furthermore, you can count on <strong>direct and personalized assistance<\/strong>: by speaking with us, you will always have the certainty of dealing directly with the <strong>owners, <a href=\"https:\/\/contedoro.com\/en\/about-us\/\">Alfio and Antonella<\/a><\/strong>, ready to advise you in choosing products and to assist you in every phase of the purchase. All this with the guarantee of a <strong>controlled and traceable supply chain<\/strong> and a <strong>fast and reliable service<\/strong>, from order preparation to delivery.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) Products and Supply Chain Where do the olives used to produce your oils come from? Yes. All our extra virgin olive oils are obtained exclusively from Italian olives, grown in Irpinia, in the hinterland of Campania, a territory that has always been dedicated to the production of high-quality extra virgin olive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-4304","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/pages\/4304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/comments?post=4304"}],"version-history":[{"count":0,"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/pages\/4304\/revisions"}],"wp:attachment":[{"href":"https:\/\/contedoro.com\/en\/wp-json\/wp\/v2\/media?parent=4304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}