Frequently Asked Questions (FAQ)
Products and Supply Chain
Where do the olives used to produce your oils come from?
Yes. All our extra virgin olive oils are obtained exclusively from Italian olives, grown in Irpinia, in the hinterland of Campania, a territory that has always been dedicated to the production of high-quality extra virgin olive oils. Each batch is processed in our mill following a controlled and traceable supply chain.
Which olive varieties do you use?
We produce oils obtained from various local cultivars, including Ravece, Ogliarola, Marinese, Leccino del Corno, Frantoio, and other selected varieties. Each oil presents unique aromatic characteristics, described in the relative product sheet.
What is the difference between a monocultivar and a multicultivar oil?
Monocultivar oil is obtained from a single olive cultivar and enhances its typical characteristics. Multicultivar oil, on the other hand, is born from the careful selection and combination of several varieties to obtain a balanced, harmonious, and consistent aromatic profile.
Our oils include:
- Monocultivar: Alf-Ravece, produced with 100% Ravece olives.
- Multicultivar: Giò-Bio, produced with Ogliarola, Marinese, and Leccino del Corno olives.
- Multicultivar: Ang-Blend, produced with Leccino, Frantoio, and Olivella olives.
- Multicultivar: Lui-IGP, produced with Marinese, Ogliarola, and Ravece olives.
Are your oils certified?
Yes. Our range includes IGP Campania, DOP Irpinia Colline dell’Ufita, and Organic certified oils, guaranteeing the origin, quality, and compliance with strict production regulations.
Is the oil I will receive from the latest harvest? What is its expiration date?
Yes. We exclusively ship extra virgin olive oil from the latest harvest to ensure maximum freshness and quality. The shelf life is approximately 18 months from the bottling date; the expiration date is always indicated on the label of each package.
Orders and Service
How can I place an order? Can I receive assistance before purchasing?
You can purchase directly from our online shop in a simple and secure way. If you need advice or want assistance in choosing the oil best suited to your needs, you can also contact us via WhatsApp: Antonella will answer you directly and will be happy to help you and answer any questions you may have.
What are the shipping costs?
Shipping costs are calculated automatically during checkout, based on the destination and the value of the order. Any promotions with free shipping will always be indicated on our site.
Will I receive an order confirmation?
Yes. After payment, you will receive an order confirmation email and, once shipped, the link to track the delivery.
Are the prices indicated inclusive of VAT?
Yes, all prices include VAT, unless otherwise indicated.
Can I request an invoice?
Yes, you can do so during checkout by entering your billing details.
Can I modify or cancel an order?
If the order has not yet been shipped, contact us as soon as possible. We will do our best to accommodate your request.
Shipping and Packaging
How long does it take for my order to be shipped?
Orders are generally processed on the same day of purchase and handed over to the courier the next business day. Delivery times may vary based on the destination.
How are the products packaged?
To ensure maximum safety during transport, products are first packed in their own box and subsequently placed in a second reinforced box. Between the two packages, we use biodegradable corn starch protective peanuts, which are completely eco-friendly and water-soluble, absorbing shocks and protecting bottles, cans, and Bag in Boxes until delivery.
What happens if the package arrives damaged?
If the package shows obvious damage, you can refuse the delivery or sign with reserve and contact us immediately, sending us some photographs of the package and the products. We will arrange a new shipment on the same day, while the collection of the damaged package will be organized at our expense, at no additional cost to you.
Do you ship abroad?
Yes. We ship worldwide, both to European Union countries and to non-EU countries. Shipping costs and delivery times are calculated automatically during checkout based on the order destination.
Payments
Which payment methods do you accept?
We accept credit and debit cards, PayPal, bank transfer, and other payment systems available during checkout.
Can I pay in installments?
Yes. For eligible orders, it is possible to choose installment payment through the services available during checkout, according to the conditions provided by the relative financial operator.
Are payments secure?
Absolutely yes. All transactions take place through certified payment platforms protected with advanced encryption systems.
Returns and Refunds
Can I make a return?
Yes. If you have changed your mind, you can exercise the right of withdrawal within the terms provided by current legislation, provided the product is intact and unused.
How do I request a return?
Simply contact our customer service indicating the order number. We will provide you with all the instructions for the return.
When will I receive my refund?
Once the returned product has been received and verified, the refund will be made using the same payment method used for the purchase, within the times provided by the payment circuit.
Company
What does it mean for Contedoro to produce oil since 1927?
It means safeguarding almost a century of experience in the production of extra virgin olive oil, passing down passion, quality, and respect for tradition from generation to generation, without giving up innovation.
Can I visit the oil mill?
Yes. We organize guided tours and mill experiences by reservation. We invite you to contact us to find out about availability and how to participate.
How can I contact you?
You can contact us by phone or via WhatsApp at 0825 824855, by email, or by filling out the form on the Contact page. We will be happy to respond to any request as soon as possible.
Why choose a Contedoro oil instead of a supermarket oil?
For almost a century, we have been selecting Italian olives, mainly from Irpinia, and we directly follow every stage of production, from milling to packaging. Our oils are obtained from the latest harvest, stored in optimal conditions, and certified according to strict quality standards, to offer an authentic, fresh, and excellent product.
Can I purchase your products as a gift idea?
Certainly. Our oils and our specialties are also available in elegant gift boxes, ideal for anniversaries, holidays, corporate events, and prestigious gifts. Contact us to receive a personalized proposal.
How can I track my shipment?
As soon as your order is handed over to the courier, you will receive an email with the tracking link, which will allow you to follow the shipment in real time until delivery.
Why buy directly from the oil mill?
By purchasing directly from Contedoro, you have the certainty of receiving extra virgin olive oil from the latest harvest, stored in optimal conditions and shipped directly from our mill, without intermediaries. Furthermore, you can count on direct and personalized assistance: by speaking with us, you will always have the certainty of dealing directly with the owners, Alfio and Antonella, ready to advise you in choosing products and to assist you in every phase of the purchase. All this with the guarantee of a controlled and traceable supply chain and a fast and reliable service, from order preparation to delivery.